Privacy Notice

BUSYHIVEAI LTD (trading as BusyHive AI) is the data controller for the personal information described in this notice. We are registered in England and Wales, company number 17308604.

Registered office: 10 Kensington Road, Coventry, CV5 6GH, United Kingdom.

You can contact us about this notice by email at faris@busyhiveai.co.uk.

Depending on how you contact us, we may collect information such as your name, firm or organisation name, email address, optional telephone number, firm size, area of interest, the administrative process you would like to improve, and the content of your enquiry.

If you book a workflow conversation through Microsoft Bookings, we may also receive booking information such as your name, email address, appointment date and time, selected service and the answers you provide to booking questions.

The enquiry form on this website prepares a pre-filled email in your own email application. The website does not send that enquiry to us automatically. We receive the information when you choose to send the email.

Please do not provide confidential client information, legally privileged material, sensitive case details or other information that is not necessary for your enquiry or booking.

We use personal information to:

respond to enquiries and communications;

arrange and manage workflow conversations and appointments;

understand the administrative process or service you are asking about;

keep an appropriate record of our correspondence and bookings;

take steps you request before entering into a potential business relationship;

manage data protection requests or complaints; and

meet applicable legal, regulatory and business record-keeping obligations.

We do not sell personal information. We do not automatically add enquiry or booking information to unrelated marketing lists.

For ordinary business enquiries, correspondence and booking administration, we generally rely on our legitimate interests in responding to people who contact us, managing prospective business relationships, organising appointments and keeping appropriate business records. We consider these activities to be reasonably expected when someone contacts or books with us.

Where processing is necessary to take steps at your request before entering into a contract, we may rely on the contractual lawful basis.

Where we need to process information to comply with a legal obligation, we rely on that legal obligation.

If we ask for consent for a specific optional use of personal information, you can withdraw that consent at any time.

We use trusted service providers to operate our website, communications and booking arrangements. These currently include Lovable for the website platform and Microsoft services, including Microsoft 365 and Microsoft Bookings, for email, calendar and appointment management.

These providers may process personal information as necessary to provide their services to us. We may also disclose information where required by law, to establish or defend legal rights, or to professional advisers where this is reasonably necessary.

We do not sell personal information to third parties.

Some of our service providers may process or make personal information accessible from countries outside the United Kingdom. Where this involves a restricted international transfer, we require an appropriate lawful transfer mechanism or safeguard in accordance with UK data protection law.

Where an enquiry or workflow booking does not result in a client relationship, we normally keep the relevant enquiry, booking and correspondence records for 12 months after the last meaningful contact and then delete them, unless there is a specific legal or business reason requiring us to keep them for longer.

If an enquiry develops into a client relationship, relevant information may become part of the client or business record and will then be retained in accordance with the applicable contract, legal, accounting and business record-keeping requirements.

We may retain information relating to a legal claim, data protection request or complaint for as long as reasonably necessary to handle the matter and demonstrate how it was dealt with.

Depending on the circumstances and the lawful basis we rely on, UK data protection law may give you rights to:

ask for access to your personal information;

ask us to correct inaccurate or incomplete information;

ask us to erase personal information;

ask us to restrict how we use personal information;

object to certain processing, including processing based on legitimate interests;

receive or transfer certain information in a portable format where the right applies; and

withdraw consent at any time where processing is based on consent.

These rights do not apply in every situation. To exercise a right, contact us using the email address shown in this notice. We may need to confirm your identity before acting on a request.

If you have a concern about how BusyHive AI has handled your personal information, please contact us using the email address shown in this notice. You may use the subject line "Data protection complaint" if helpful.

We will acknowledge a data protection complaint within 30 days of receiving it. We will take appropriate steps to investigate it without undue delay, keep you informed where appropriate, and tell you the outcome.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

We do not use the personal information collected through this website, enquiries or workflow bookings to make solely automated decisions that produce legal or similarly significant effects about you.

This Privacy Notice was last updated on 19 August 2026. We may update it if our website, services, suppliers, data-handling practices or legal obligations change.